> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fielddayapp.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Player Can't Register

> Common registration problems and how to resolve them.

## "Registration is not open"

**Cause:** Registration hasn't opened yet, or the registration close date has passed.

**Fix (for organizers):** Check the event's registration open/close dates under **Admin → Events → \[Event] → Overview**. Update the dates or manually change the status to **Registration open**.

***

## "This event is full"

**Cause:** The event has reached its maximum team or player capacity.

**Fix (for organizers):** You can either:

* Increase the **Max teams** or **Max participants** limit in the event settings
* Manually register the player from **Admin → Events → \[Event] → Registrations**

***

## Player can't find the event

**Cause:** The event may be in Draft status, or the player is looking at the wrong organization's page.

**Fix (for organizers):**

* Make sure the event status is set to **Registration open** (not Draft)
* Share the direct link to the event with the player: `yourname.fielddayapp.ca/events/[event-slug]`

***

## Player registered but doesn't appear on the roster

**Cause:** Registration may be in Pending status (payment not completed).

**Fix (for organizers):** Go to **Admin → Events → \[Event] → Registrations** and check the player's payment status. If they paid but the status is still pending, mark it as paid manually. If they haven't paid, ask them to complete checkout.

***

## Player didn't receive a confirmation email

**Cause:** The email may have gone to spam, or the player used a different email address.

**Fix (for players):** Check your spam folder. Search for an email from `hello@fielddayapp.ca`.

**Fix (for organizers):** Confirm the player's email address in their registration record and ask them to check spam.

***

## Waiver won't load

**Cause:** Browser or network issue.

**Fix:** Try refreshing the page or using a different browser. If the waiver still won't load, the player can contact the organizer to sign it another way.