> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fielddayapp.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Stripe Payment Issues

> Common payment problems and how to fix them.

## "This organization has not configured online payments"

**Cause:** The organizer hasn't connected their Stripe account yet.

**Fix (for organizers):** Go to **Admin → Settings → Payments** and click **Connect with Stripe**. Complete Stripe's onboarding process.

***

## "Your card was declined"

**Cause:** The player's card was declined by their bank.

**Fix (for players):** Try a different card, or contact your bank to authorize the transaction. Common reasons for declines include:

* Insufficient funds
* Bank blocking the transaction for security reasons
* Card not enabled for online purchases

***

## Player paid but their registration shows "Pending"

**Cause:** The Stripe webhook notification was delayed.

**Fix:** Wait a few minutes and refresh the registrations page — it usually resolves automatically. If it's still pending after 10 minutes, check your **Stripe Dashboard → Payments** to confirm the charge went through. If it did, you can manually mark the registration as paid in Fieldday.

***

## "Event is full" error during checkout

**Cause:** Another team registered and filled the last spot while the player was in checkout.

**Fix (for players):** Contact your league organizer — they may be able to expand capacity or add you to the waitlist.

***

## Stripe onboarding stuck or showing errors

**Cause:** Stripe requires identity and bank account verification before you can accept payments.

**Fix (for organizers):**

1. Go to your [Stripe dashboard](https://dashboard.stripe.com)
2. Check for any outstanding requirements under **Settings → Account details**
3. Complete any outstanding verification steps

Stripe verification can take 1–2 business days. You'll receive an email from Stripe when your account is approved.

***

## Refund questions

Refunds are issued through your [Stripe dashboard](https://dashboard.stripe.com). Find the payment under **Payments**, click it, and select **Refund**. The refund typically appears on the player's card within 5–10 business days.