Documentation Index
Fetch the complete documentation index at: https://docs.fielddayapp.ca/llms.txt
Use this file to discover all available pages before exploring further.
“This organization has not configured online payments”
Cause: The organizer hasn’t connected their Stripe account yet. Fix (for organizers): Go to Admin → Settings → Payments and click Connect with Stripe. Complete Stripe’s onboarding process.”Your card was declined”
Cause: The player’s card was declined by their bank. Fix (for players): Try a different card, or contact your bank to authorize the transaction. Common reasons for declines include:- Insufficient funds
- Bank blocking the transaction for security reasons
- Card not enabled for online purchases
Player paid but their registration shows “Pending”
Cause: The Stripe webhook notification was delayed. Fix: Wait a few minutes and refresh the registrations page — it usually resolves automatically. If it’s still pending after 10 minutes, check your Stripe Dashboard → Payments to confirm the charge went through. If it did, you can manually mark the registration as paid in Fieldday.”Event is full” error during checkout
Cause: Another team registered and filled the last spot while the player was in checkout. Fix (for players): Contact your league organizer — they may be able to expand capacity or add you to the waitlist.Stripe onboarding stuck or showing errors
Cause: Stripe requires identity and bank account verification before you can accept payments. Fix (for organizers):- Go to your Stripe dashboard
- Check for any outstanding requirements under Settings → Account details
- Complete any outstanding verification steps